Frequently Asked Questions
Everything you need to know about our revolutionary hybrid cookware.
What makes HexClad cookware unique compared to traditional pans?
HexClad features a patented laser-etched hexagon design that combines the durability of stainless steel with the easy cleanup of a non-stick surface, allowing you to sear like professional steel while using less oil.
Is HexClad cookware dishwasher and metal utensil safe?
Yes, our high-quality construction is scratch-resistant and designed to withstand metal spatulas and whisks. All HexClad pans are also dishwasher safe for effortless cleaning.
What is your shipping policy for domestic orders?
We offer free standard shipping on all orders within the continental United States. Orders are typically processed within 1-2 business days and delivered within 3-7 business days.
Do you offer a warranty on your cookware?
We stand behind our products with a lifetime warranty against manufacturer defects. If your cookware ever peels, flakes, or fails under normal household use, we will replace it.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Can HexClad pans be used on induction cooktops?
Absolutely. HexClad is designed with a magnetic stainless steel base, making it compatible with all cooktops, including induction, gas, electric, and glass-top stoves.