Returns & Exchanges
At HexClad, we stand behind the quality of our revolutionary hybrid cookware. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once submitted, a prepaid shipping label will be generated for you to download and print for a hassle-free return process.
Package Your Items
Securely pack your HexClad products in their original packaging or a sturdy box to ensure they arrive back at our warehouse safely.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing